Shipping & returns

Ferrygraphy ships with DHL eCommerce to the European destinations listed in the shopping cart. The shipping charge is calculated from the selected delivery country for a tracked parcel up to 2 kg.

Prints are made to order, mounted on polystyrene and carefully packed. Production takes up to 10 business days. The destination-specific delivery estimate is shown during checkout. If an order is delayed, Ferrygraphy will contact you.

Consumers may notify Ferrygraphy within 14 days after receiving an order that they wish to withdraw from the purchase. After notifying Ferrygraphy, the product must be returned within 14 days. To start a return, email info@ferrygraphy.com with your name and order number.

Return shipping costs are paid by the customer unless the product is faulty, damaged or incorrect. Products should be returned safely and, where reasonably possible, in their original packaging. Refunds, including the standard outbound shipping charge, are made using the original payment method. Ferrygraphy may wait to refund until the returned product or proof of return has been received.

If a print arrives damaged or an order is incorrect, contact info@ferrygraphy.com as soon as possible with the order number and clear photographs of the packaging and product so a suitable solution can be arranged.

Ferrygraphy
Balsa 167
3315 NK Dordrecht
The Netherlands